Questions?

Here are some of the most common questions we get about working together.

If you don’t see your question listed or are ready to schedule a free consult, contact us.

  • Newbury Park, CA. We also offer video sessions for clients out of the area or if a client simply prefers video instead. 

  • Telehealth therapy allows you to meet with your therapist online through a secure video platform from the comfort of your home or another private location. Sessions are conducted similarly to in-person therapy, providing a convenient and confidential way to receive support and work toward your therapeutic goals.

  • Fees for Jennifer are $225 per session. Fees for all other staff members are $175 per session

    We accept the following insurance plans:

    • Anthem Blue Cross of California

    • Blue Cross Blue Shield (not Blue Shield of CA)

    • Cigna

    • United/Optum

    • Aetna

    • Gold-Coast Medi-Cal

    A limited amount of sliding scale spots are available

  • A Good Faith Estimate is a document that provides an estimate of the expected costs for your therapy services. Under the No Surprises Act, healthcare providers, including therapists, are required to give clients an upfront estimate for the anticipated duration and costs of treatment. This estimate helps you understand potential expenses and make informed financial decisions about your care. Please note that this is an estimate and may vary based on the length and frequency of sessions as your treatment progresses.

  • During your first therapy session, we’ll start with a thorough assessment of the concerns that brought you to therapy. This means we’ll explore your presenting issues in detail, including what you’re experiencing, how long you’ve been dealing with these concerns, and how they impact your daily life, relationships, and overall well-being. We’ll also discuss any relevant personal history, including past experiences that may shape your current challenges, to gain a holistic view of your unique situation.

    Together, we’ll begin the initial stages of creating a treatment plan tailored to your needs. This includes setting preliminary goals for therapy, identifying areas of focus, and discussing potential therapeutic approaches that align with your preferences and comfort level. By the end of the session, you’ll have a clear understanding of the therapy process, a sense of the steps we’ll take to support your growth, and an open invitation to ask questions or express any concerns. The goal is for you to leave the session feeling heard, supported, and hopeful about the path forward.

  • We do not provide emergency services. If you need urgent assistance outside of business hours, you may leave a message for your therapist, who will return your call on the next business day. For mental health emergencies, please go to the nearest emergency room or contact local emergency services for immediate support.

  • A minimum of 48 hours' notice is required for cancellations. Frequent cancellations or missed appointments may lead to a reassessment of the therapeutic relationship and could result in its termination to ensure continuity of care and respect for scheduling availability.

  • Yes, therapy is confidential. Information shared in therapy sessions is protected by privacy laws and ethical guidelines, meaning your therapist cannot disclose what you discuss without your permission. There are, however, a few legal exceptions to confidentiality, such as if there is a risk of harm to yourself or others, if there is suspected abuse of a child, elder, or vulnerable adult, or if a court order mandates disclosure. Your therapist will review these exceptions with you in your first session to ensure you understand your rights and the limits of confidentiality.